Founders and Leadership
The Vision Behind Bespoke Access™
Bespoke Access™ was founded on a simple conviction: when life, leadership, and responsibility become increasingly complex, exceptional support requires more than completing tasks.
It requires judgment, coordination, discretion, and the ability to see the full picture.
Founded by Martin and Gisèle Douglas, Bespoke Access™ brings together complementary experience across client service, executive operations, strategy, hospitality, and risk-aware coordination.
Together, they created a firm designed to operate in the spaces between traditional service categories, bringing structure to complexity and ensuring that the people, priorities, and experiences entrusted to Bespoke move forward with intention.
Personal in approach. Disciplined in execution. Trusted by design.
Martin Douglas, Co-Founder and CEO Client Experience and Security Advisor
With more than two decades of experience across luxury service, lifestyle and concierge management, and protective operations, Martin brings a steady, disciplined presence to Bespoke Access™, defined by warmth, precision, and discretion.
He has served as Director of Concierge for premier luxury condominium residences, where he led white-glove resident services, coordinated complex logistics, and acted as a trusted point of contact for high-net-worth residents, boards, and property management teams. He has also owned and operated a luxury concierge firm supporting executives, organizations, and public-facing clients, managing high-stakes logistics quietly and seamlessly.
Martin's background in protective operations brings an additional lens of preparedness, discretion, and risk awareness to the way Bespoke engagements are designed, coordinated and executed, ensuring that every journey, event, or transition is managed with care, foresight, and professionalism. From the visible touchpoints to the unseen details, his approach prioritizes calm, continuity, and safety without disruption.
Gisèle Douglas, Co-Founder and COO Executive Operations and Strategy
With over two decades of experience in legal, strategic, and advisory roles, Gisèle brings disciplined judgment and thoughtful execution to Bespoke Access™. Her work has supported private clientele, principals, business leaders, and mission-driven organizations across domestic and international contexts, with a focus on complex transactions, cross-border operations, real estate and property oversight, and high-stakes coordination.
Born in the Democratic Republic of Congo and shaped by extensive international experience, Gisèle approaches each engagement with a global perspective and a calm, solutions-oriented mindset. Known for translating complex realities into clear, actionable plans, she supports clients by providing structure, continuity, and trusted guidance, ensuring that even the most intricate details are handled with intention and care.
Together, Martin and Gisèle unite disciplined execution with strategic perspective, shaping a firm that is as personal as it is impeccably professional.